SHIPPING POLICY
Effective date: April 23, 2026
This Shipping Policy establishes and regulates the procedure for processing and delivering orders.
Order Processing
Orders are typically processed within 1 business day after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day after the end of the public holidays or weekend days.
Delivery Areas
We currently ship only to:
Georgia
Armenia
We do not currently ship to Azerbaijan.
Delivery in Tbilisi
We deliver across Georgia, including Tbilisi and other cities.
For deliveries within Tbilisi:
orders placed before 18:00 may be delivered the same day
orders placed after 18:00 are typically delivered the next day
Same-day delivery depends on order confirmation, stock availability, courier capacity, and destination area.
For deliveries to other cities in Georgia, the estimated delivery time is 3–5 business days.
Delivery times are estimates and may vary depending on location, courier operations, weather conditions, holidays, and other logistical factors.
Delivery in Armenia
Estimated delivery time to Armenia: up to 7 business days
Delivery times are estimates and may vary depending on location, logistics, customs procedures, holidays, and courier operations.
Shipping Costs
Shipping is paid and calculated at checkout unless otherwise stated.
We do not currently offer free shipping by default.
Store Pickup
If available at checkout, you may choose store pickup instead of delivery.
Pickup location:
NOQOM
Tbilisi, Georgia, Zakaria Paliashvili, 73
You will be notified when your order is ready for pickup.
Tracking
Where tracking is available, shipment details will be sent to the email address provided at checkout.
Delays
We are not responsible for delays caused by circumstances outside our reasonable control, including:
courier disruptions
customs procedures
weather conditions
public holidays
incomplete or incorrect delivery details provided by the customer
Incorrect Address
Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, delivery may be delayed, returned, or fail. Additional shipping charges may apply for re-delivery.
Damaged or Lost Parcels
If your package arrives visibly damaged or is lost, please contact us as soon as possible at info@noqom.ge.
Prompt notice helps us investigate with the courier, but this does not limit any mandatory legal rights you may have under applicable consumer law. Georgian law provides consumers with remedies for defective goods, including repair or replacement as priority remedies, and in some cases price reduction or withdrawal from the contract.
Contact Information
For shipping-related questions, contact us at:
NOQOM
Email: info@noqom.ge